Return & Refund Policy

Customized Products

All our customized products are specially created according to the photo, name, text, or design provided by you. Therefore, the return and exchange policy for customized products is limited.

Return & Exchange

Return or exchange requests will not be accepted under the following circumstances:

• The customer changes their mind after placing the order.
• The customer uploads an incorrect photo, name, text, or design.
• The product does not meet personal expectations or preferences.
• A request is made to change the size, color, or design after the order has been confirmed.

Replacement Policy

We will provide a FREE replacement if:

• You receive the wrong product.
• There is a printing mistake in the name, photo, or design from our side.
• The product is damaged during transit.
• The product has a manufacturing defect.

Damaged Product Claim

If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery.

To process your claim, please provide:

• A complete unboxing video (without any cuts or edits).
• Clear photos of the product.
• Your Order ID.

Refund Policy

Once your complaint has been verified and approved:

• If a replacement is available, a replacement product will be shipped.
• If a replacement is not possible, the refund will be processed to your original payment method.

Order Cancellation

• Cancellation requests may be accepted before the customization or production process begins.
• Once printing or customization has started, the order cannot be cancelled.

Quality Commitment